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Two-way inboxConversations

Texting is a conversation, not a broadcast

Every automatic text can be replied to, and replies land in your KiwiTxt inbox rather than a mailbox no one checks. Your team answers from any browser, sees what was said before, and picks up where someone else left off.

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How it works

Customers reply, and your team answers from one shared inbox in any browser.

Replies come to you

Answers to automatic texts arrive in the inbox within seconds, next to the message that started the conversation.

One shared history

Automatic texts and hand-written ones sit in the same thread, so anyone can see what a customer has been told.

Start a conversation too

Text any mobile number by hand from the portal: chase a quote, confirm a time, answer a question.

Send replies onward

A reply can start a Zap, so it can land in your CRM, a spreadsheet or Slack as well as your inbox.

FAQ

Two-way inbox questions

Do replies cost extra?

No. You are charged for the texts you send. Replies into your inbox are free.

Can I use it on a phone?

Yes. The portal works in a mobile browser, so your team can answer while they are out.

Can replies reach my other systems?

Yes, through the Zapier app or by having them posted to your own endpoint with the API.

Features

The rest of what KiwiTxt does

Automatic texts A text goes out the moment an order, booking or payment happens. No one has to remember. Learn more Opportunities board Every enquiry on one board. Drag a card to the next column and the text goes out. Learn more Followup A series of texts that stops the moment they reply. Learn more Team and privacy Admins see everything and hand conversations out. Agents see only their own. Learn more Message templates Ready-made wording you can edit, with the customer’s details filled in and a live SMS part count. Learn more Contacts and tags Every number you text, named, tagged and searchable. Import your list from a CSV. Learn more Dashboard and reports What you sent, what came back, and which followups are actually working. Learn more Delivery and activity log Texted, skipped or failed, and why, for every event. Nothing disappears quietly. Learn more API and webhooks Send a text with one HTTPS request, and have replies posted back to your own system. Learn more

Try it free for 14 days.

Connect your first app and let your customers hear from you automatically.

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