Your team sees what they should and nothing else
Customer messages are private. In KiwiTxt, a workspace admin sees every conversation and hands them out; a team member with the agent role sees only the ones assigned to them. The rule is applied on the server, on every screen and every search.
- In every plan
- 14-day free trial
- Nothing to install
Admins see everything and hand conversations out. Agents see only their own.
Two roles, no fuss
Admins run the workspace, connect apps and assign conversations. Agents answer the customers they are given.
Enforced, not hidden
Filtering happens on the server: an agent cannot reach another person’s conversation by searching or guessing a link.
Whoever answers, owns it
The first person to text a number keeps that conversation, and an admin can reassign it at any time.
People come and go
Remove a team member and their conversations return to the unassigned pile instead of vanishing.
Team and privacy questions
How many team members can I add?
As many as you need. Seats are included in the plan.
Can an admin see everything?
Yes, including unassigned conversations, which is how new enquiries get picked up and handed out.
Who can connect apps or create API keys?
Admins only. A key can send for the whole workspace, so agents cannot see or create one.
The rest of what KiwiTxt does
Try it free for 14 days.
Connect your first app and let your customers hear from you automatically.