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HubSpotCRM

Text the people in your HubSpot CRM

Point a HubSpot workflow at KiwiTxt and everyone it enrols gets a text. Confirm a booking, chase a quote, tell someone their job is scheduled. Replies land in your shared KiwiTxt inbox where your team can answer them, not in a marketing report.

Start free trial See the setup
  • Nothing to install
  • Set up in minutes
  • Customers can reply
What it texts

Switch on the events you want. Each has its own message.

Every message comes ready to use. Edit the wording any time in your portal.

Contact enrolled in a workflow
Hi Ana, Peak Fitness here. Your booking is confirmed for Tuesday 2pm.
On by default · 1 SMS part
New contact created
Hi Ana, thanks for getting in touch with Peak Fitness. Reply to this text and a person will answer.
Off by default · 1 SMS part
Deal stage changed
Hi Ana, Peak Fitness here: there is an update on your quote. Reply to this text if you have questions.
Off by default · 1 SMS part

A workflow webhook carries the contact’s details, so nothing else is needed. If you use HubSpot webhook subscriptions instead, those send only a record id: save a private app token on the connection and KiwiTxt reads the mobile from your CRM.

Setup

Live in four steps

  1. Add the connection

    In your KiwiTxt portal open Integrations, add HubSpot, and copy the webhook URL.

  2. Point a workflow at it

    In HubSpot open Automation, Workflows, and add the action Send a webhook with method POST. Paste the URL.

  3. Write the text

    Back in KiwiTxt, switch the message on and write the wording. Tags like {first_name} fill themselves in.

  4. Turn the workflow on

    Everyone it enrols who has a mobile gets your text. Send yourself a test first.

Replies reach a person

Answers come back to your shared inbox, where your team can pick them up.

Once per event

HubSpot retries deliveries it thinks failed; each one texts at most once.

Opt-out respected

Anyone who has texted STOP is skipped, whatever a workflow says.

FAQ

HubSpot questions

Which HubSpot plan do I need?

The Send a webhook action needs Operations Hub Professional. Without it, use webhook subscriptions from a HubSpot developer app, or connect HubSpot through Zapier instead. Both reach the same KiwiTxt connection.

Where do replies go?

Into your KiwiTxt inbox as a normal conversation, so anyone on your team can answer. KiwiTxt does not write them back into HubSpot yet.

Why did a contact not get a text?

Usually no mobile on the record, a landline, or they have opted out. Your activity log names the reason for every event.

Do I need a private app token?

Only for webhook subscriptions, which send an id and nothing else. Workflow webhooks already include the phone number.

Integrations

Works with the rest of your business too

WooCommerce Order confirmations and every status you choose. Free plugin, one-click connect. Learn more Stripe Payment receipts, failed invoices and cards, refunds. One-click install from Stripe’s App Marketplace. Learn more PayPal Completed PayPal payments and failed subscription payments. Connect with your PayPal keys. Learn more Bookings Appointment reminders timed off the booking, plus a text when it is made, moved or cancelled. Learn more WordPress forms Text people the moment they fill in a form. WPForms, Contact Form 7, Gravity Forms and four more, with a free plugin. Learn more Zapier Connect thousands of apps. Send texts, add contacts and pass replies on, with the KiwiTxt app on Zapier. Learn more Custom webhook Calendly, Typeform, Make, your own system: anything that sends a webhook. Learn more

Start texting your HubSpot customers automatically.

Connect in a couple of minutes. Nothing to install, and you choose every message.

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