Text messaging for gyms and studios
Members cancel because they stopped coming, not because of the price. The text that gets someone back through the door in week three is worth more than any discount you could offer in month six.
- No setup fee
- Replies come to a shared inbox
- Cancel any time
A member who misses two weeks is most of the way to cancelling, and nobody at the gym notices until the direct debit stops.
What gyms and fitness actually send
Real wording, not placeholders. Edit any of it in the portal, or start from these.
Hi Kate, spin at 6am tomorrow with Ali. Reply CANCEL if you cannot make it and we will give your spot away.
Hi Kate, a spot opened in tonight’s 6pm class. Reply YES within 30 minutes to take it.
Hi Kate, we have not seen you in a couple of weeks. Anything we can do? Reply here, or just come to Thursday 6pm.
Hi Kate, your 12-week pass ends Sunday. Reply RENEW and we will sort it at the desk.
How it connects to what you already use
Texts can be sent by hand from the inbox on day one. After that, connect what you already run: Integrations covers stores and payments, our free plugin covers website forms on your WordPress site, and anything else can trigger a text through Zapier or the API.
Gyms and fitness questions
Can it text people who have not attended in two weeks?
If your gym software can send that list or fire a webhook, yes. Otherwise tag them in KiwiTxt and send in one go.
Can members reply to cancel a class?
Yes, into your shared inbox. Many gyms use a keyword like CANCEL so it is obvious at a glance.
Will it annoy members?
Only if you over-send. One reminder per class and one check-in when someone goes quiet is plenty, and the opt-out is always there.
Try it on your next week of gyms and fitness
Fourteen days free, no setup fee, and you can send your first text within a few minutes of signing up.