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Message templatesYour words

Messages that sound like your business

Every event arrives with wording that already works, so you can switch it on and move. When you want it in your own voice, edit it: click in the details you want filled in, and watch the SMS part count as you type.

  • In every plan
  • 14-day free trial
  • Nothing to install
How it works

Ready-made wording you can edit, with the customer’s details filled in and a live SMS part count.

Written for you to start

Each event has a default message that reads well and fits in one SMS. Change a word or rewrite it entirely.

Filled in automatically

Drop in the first name, order number, amount, status or a link to pay. Anything missing is left out rather than printed as a blank tag.

You can see the cost

The editor counts SMS parts while you write and warns when an emoji or curly quote cuts a message from 160 characters to 70.

Test before you trust it

Send yourself the message as it is written, filled in with sample details, before any customer sees it.

FAQ

Message templates questions

Can each connection have different wording?

Yes. Every store, payment provider and webhook has its own messages, so two shops can sound different.

What details can I include?

Names, order numbers, totals, statuses, dates, your store name and links. Custom webhooks can use any field the app sends.

Is there a length limit?

Up to 1,600 characters. Longer messages are simply charged as more SMS parts, and the editor shows the count.

Try it free for 14 days.

Connect your first app and let your customers hear from you automatically.