Text messaging for retail and online stores
Order emails land in the promotions tab. A text about an order is opened in minutes, which is why the "where is my order" enquiries stop the week you turn them on.
- No setup fee
- Replies come to a shared inbox
- Cancel any time
Support time spent answering "has it shipped?" is time nobody is selling anything.
What retail and ecommerce actually send
Real wording, not placeholders. Edit any of it in the portal, or start from these.
Thanks Kim, your order #1042 from Kauri Candles is confirmed. We will text when it ships.
Hi Kim, order #1042 is on its way. Track it here: kauricandles.com/t/1042
Hi Kim, your order is ready to collect from Ponsonby, open until 5:30pm today.
Hi Kim, the candle you wanted is back. First come first served: kauricandles.com/kawakawa. Reply STOP to opt out.
How it connects to what you already use
Texts can be sent by hand from the inbox on day one. After that, connect what you already run: Integrations covers stores and payments, our free plugin covers website forms on your WordPress site, and anything else can trigger a text through Zapier or the API.
Retail and ecommerce questions
Do you have a WooCommerce plugin?
Yes, free, and it connects in one click with no API keys to copy. Shopify and others work through Zapier.
Can I text customers about a sale?
Yes, with consent and a working opt-out. Existing customers who gave you their number at checkout are usually fine for messages about what they bought.
What does a text cost?
One monthly plan plus a per-text rate. The pricing page has a calculator for your order volume.
Try it on your next week of retail and ecommerce
Fourteen days free, no setup fee, and you can send your first text within a few minutes of signing up.