Know whether any of it worked
Texts sent, replies back, conversations still waiting on a person, and a line for each followup showing how many people answered part-way through. It opens on the numbers that need a decision, not a wall of charts.
- In every plan
- 14-day free trial
- Nothing to install
What you sent, what came back, and which followups are actually working.
The six numbers that matter
Sent, replies, queued, waiting on an answer, contacts and opt-outs, over seven, thirty or ninety days.
Which followups earn their keep
Every followup shows how many people it started on, and how many answered before it finished. That is the one that tells you whether the wording works.
A job, not just a statistic
Conversations where the customer spoke last are counted and one click away, so nothing sits unanswered because nobody looked.
And a start here list on day one
Four steps at the top of the dashboard: connect an app, put one message in your words, text your own mobile, turn on a followup. Each has the button that opens the screen it happens on, and it goes when you are done.
Dashboard and reports questions
What counts as a reply?
Any text a customer sends you in the period, whether it answers an automatic message or starts a conversation of its own.
How do you measure a followup?
By how many people answered part-way through, which stops the rest of the series. It is recorded the moment it happens rather than worked out afterwards, and it is the closest thing to a result the data honestly holds.
Do my staff see everything?
No. An agent sees the numbers for their own conversations, the same rule the inbox follows. Admins see the workspace.
Why is there no revenue figure?
Because KiwiTxt does not know what an order was worth, and a number invented to look good is worse than no number. Everything on the dashboard is counted from what actually happened.
Can I export it?
Not yet. The figures are on screen and the API can return them, so a spreadsheet or your own dashboard can read them today.
The rest of what KiwiTxt does
Try it free for 14 days.
Connect your first app and let your customers hear from you automatically.